iProcess is a knowledge database for professionals selling
payment processing. iProcess has been designed to operate in a simple,
intuitive, and efficient manner. iProcess will work on your smart
phone, tablet, laptop or computer. And iProcess is Android, Apple, and
Windows friendly. The three primary parts of iProcess are Pathfinder,
iProficiency, and iResource.
- Pathfinder is a 10 section, step by step discussion on
payment processing – from inception to sales. This is the deep dive
section that includes topics such as interchange, action plans, and
- iProficiency is to the point information and works this way
– there are hundreds of questions we have heard from agents over the
years. iProficiency attempts to answer those questions.
- And finally, our iResources section contains a significant
amount of data – from Vertical Market data to downloadable content.
Basically, agents have in their hand a tool unlike any other – and
focused exclusively on the payment processing sales professional.
iProcess is the brainchild of Tim Shank. Tim has worked with many of the top companies in the payments processing field, as an agent, manager, regional VP and Director of Sales. His most enjoyable positions were those relating to developing field agents. To this end, he has been developing the sales techniques within iProcess, and had written the iProcess system as a book when fate intervened.
Don Wood has worked in sales for many years, being introduced into selling at his father’s car dealership in Detroit Michigan. Don’s path took him down a different road as he became proficient in computer language and web development. Tim and Don attend the same networking group in their hometown, and one day, a discussion occurred where both men shared their past history.
Like the old Reese Peanut Butter Cup commercials where peanut butter and chocolate connect to form the best candy on the planet (Tim’s opinion) they started a journey that culminated in the product you now have in your hand. The guiding principles are simple. First, the product must be relevant and engaging. Second, the product must be simple and intuitive. Third, the product must be a tremendous value with one price gives all, and no gimmicks allowed. Three principles, two dedicated guys. iProcess – Sell Payment Processing like a PRO!
Pathfinder is the name of the first part of the iProcess system. It is a step by step review of the payment processing world from the perspective of a sales professional. There are ten sections, and they are divided into 36 chapters. Designed to be a complete course for developing sales professionals in the payment processing field, Pathfinder benefits from the electronic nature of HOW the material is presented. Unlike a book, the electronic version of Pathfinder can interact with the other sections of iProcess to make a completely immersive experience. Over twenty years of experience has been distilled into this section – with one purpose: to see more sales people find success in this amazing industry!
iProficiencies is the send part of iProcess. If Pathfinder is the broad, step-by-step deep dive, then iProficiencies is the laser focused, answer-your-specific-
question component of the product. Hundreds of common questions collected under 8 general category headings. What is interchange? Go to iProficiencies to get a general answer, then use iProficiencies to link you to the section of Pathfinder that provides the deep-dive. There is a host of information at your fingertips, and iProficiencies, like all of iProcess, is available whenever you need it, wherever you are!
iResources is the third part of iProcess. Within this knowledge vault you will find not only critical data rich information on the various vertical markets, but you will also find such things as a glossary of industry terms, pre-defined excel sheets to assist in prospecting, and additional resources you can use to further develop your knowledge and supplement your skills sets. Best of all, iResources grows day-by-day, so the knowledge is not only current but constantly becoming more and more extensive.
Exclusive to iProcess is a system designed to help identify potential vertical market aptitudes for an agent. VMARCS stands for Vertical Market Co-efficient Score. Developed to assist agents determine potential vertical market skills and strengths, VMARCS is simple to use, and offered to our members as our way of saying ‘thank you’ for supporting iProcess. The process works like this: a VMARC data sheet is provided on our website, and an agent fills out the form – one for every position they have worked over the past 15 years. Each VMARC sheet asks a series of questions designed to gauge the overall familiarity the agent has at a position within a vertical market. iProcess then compiles the data and assigns a score to the vertical market – a VMARC score or ‘VMARCS’. The agent is notified as to which vertical markets may provide an opportunity to match past work experiences and skills to an appropriate vertical market. Some agents who have worked several jobs may submit multiple VMARCS, and the aggregate data is reviewed and resulting scores provided to the agent.
Mobility is very important in the world of selling. It was a primary concern when developing iProcess that a sales agent could access our service even in the field. As such, as long as you have access to the Internet, you should be able to pull up iProcess without any issues. Apple, Android or Windows operating systems are supported and smart phones, tablets, laptops and desktop solutions function equally well. Even when developing the ‘logic trees’ that were used in the construction of iProcess, we strove to take care to keep the data relevant, easy to access, and content whenever possible to a minimum. Even the pictures require low data when possible, reducing load times and hopefully saving you time while improving performance.
Our iResource section is home to some of the most unique data
in the industry – specifically targeted to sales professionals.
And it is GROWING! While some of the content is
used in our Pathfinder, VMARC, and iProficiency modules, we have
included a downloadable content section that should be a tremendous
benefit to most agents.
In general, there are two types of downloadable content in the
- First, there are iSupport documents. These are
simple documents that complement a particular section and chapter in
Pathfinder. The iSupport document can be printed and used
immediately by the agent. An example would be our spreadsheet
we have developed to work hand in hand with developing your natural
market. The sheet can be downloaded and populated as you see
fit. We have already performed much of the heavy lifting –
it’s up to you to simply create your list and monitor your outreaches!
- Second, there are iSkills documents. These have
been referred to as ‘min training modules’ that complement a section or
chapter in Pathfinder. An example would be our iSkills
document regarding Telemarketing Skills, which provides a specific and
extensive discussion on a select topic, in this case how to conduct an
effective telemarketing outreach call. We believe our
iSupport and iSkills downloadable content products provide many
valuable resources to help you succeed and grow!
Our program is an organic construct, which has been years in the making. Information is added daily, with new features and discussion topics added weekly. iProcess, already one of the most robust tools of its kind, is still in its infancy!
Imagine where we will be in 6 months or 6 years!
HOW we invest our resources to promote growth is also an organic function, greatly influenced by our membership as well as events that occur daily in our industry. The payment processing world is in flux, and the advent of new technologies has created a dynamic environment for sales professionals. On the one hand, the decision making process as discussed in detail in Pathfinder has been happening in the same fashion for years. Yet the means to INFLUENCE the sale changes based upon products, industry events, and the needs, concerns and issues of customers and merchants alike. The advent of mobile processing has changed payment processing sales within the span of a few months, with the advent of products like Square redefining the sales model seemingly overnight. iProcess is focused to address not only the aspects of selling that are immutable and never changing, but seeks to familiarize the sales person with those things that seem to change daily. iProcess is committed to remaining relevant and engaging, offering information both current and reliable.
Payment is a simple matter of providing us your credit card information. Initially, we strongly encourage you to try our product free of charge. Use iProcess for a week, and have full access to our features and benefits. Get to know iProcess, and we agree you will find enough value to invest in our program moving forward. Agents have indicated that the low monthly investment of $9.95 has seen a huge return in investment. If our programs and features can help your business grow, we feel we have earned our keep – but that isn’t enough. It is our goal that you look upon your iProcess membership with satisfaction, not as a necessary investment for your continued success, but that you consider iProcess to be the best employee resource you could ever ‘hire’ for just pennies a day!
Cancel at any time. You are under no obligation. Our business model places you, our member, in the highest position of value – and only happy, satisfied and engaged members are encouraged to remain an ‘iPro’. Therefor your feedback is important. Let us know if you have had success with iProcess. Share this with others. Direct them to our site. Yet equally important, let us know if there are features and services you desire. Chances are good they are already on our development road map. We like hearing from our members. Regardless, if you wish to leave we wish you well, and hope you may return at some time down the road!
Currently there are over 200 vertical markets identified, with the majority listed with extensive data in our iResources section. Yet not EVERY vertical market has been released. There are a few that will be added over the next several weeks and months – specific vertical markets that will become a featured specialization with iProcess, and as such, should draw a significant amount of interest from our membership. After all, we can’t spill ALL OUR CANDY IN THE LOBBY! With nearly two hundred vertical market proficiencies identified at this time, an agent will find a near limitless resource of opportunities to explore and develop!
There are 36 chapters in Pathfinder. Chapters are the divisions used within a section. Whereas the section covers a broad aspect of ones journey to proficiency in the payments processing world, chapters typically sub-divide the section into just the right size to facilitate learning and retention. You are welcome to use Pathfinder however you best see fit. Some agents prefer to go straight to specific chapters and begin their journey there. These are the folks who read the back of the book first, or who ‘cheat’ and read the movie reviews before attending the show. Other agents have indicated they have worked through the iProcess program going from chapter 1 through 36 sequentially. Although this may take some time, we have heard that the results have been terrific. These are the folks who read the book cover to over and will run away from a discussion of the most recent movie lest they hear something that ruins the experience. iProcess has only one concern – no matter what type of agent you are, that our products and services prove to be a valuable, effective, and cost efficient tool in seeing you succeed!
There are ten sections to Pathfinder. Each section covers a specific general topic, and is divided into chapters. There are 36 chapters within Pathfinder. Sections have been laid out in a sequential order, addressing the sales process from start to finish. We begin with the decision making process, flow into what a sales persons role should be, then move into the world of payment processing. We cover not only the history of payment processing, but we look at each f the necessary components from consumers, merchants, associations and even interchange,, statements, and equipment. We discuss the value of business and action plans, walk you through prospecting techniques, and introduce you to the creation of ones natural market leading to vertical market specializations. We conclude with our iProcess 3Step sales model, and even share some effective closing techniques and how to handle and identify objections. Nowhere have we seen a TARGETED FOCUS on selling merchant services solutions, also known as payment processing sales, in the industry. And we have worked with agents who have confirmed this belief!
An iPro is a term of affection. Those who become members of iProcess – our paying customers – are referred to as ‘iPros’. And we feel the term is not only justified, but does a very good job of describing our typical sales agent member. iPros are committed to succeeding in the merchant services industry. iPros understand the value of the topics and services discussed by iProcess. Industry knowledge is critical, and the tools necessary to not only grow ones knowledge, but benefiting from the experience and resources found within iProcess makes complete sense. Our typical iPro will put to use the programs outlined in this service, and commit to put forth the effort necessary to take this information and apply it to their particular strengths and opportunities. Finally, an iPro understands the value of community, and that no one has all the answers, but with tools such as iProcess he or she CAN find the answers necessary to grow. We at iProcess are looking forward to introducing future upgrades where we can connect our iPros – not only between one another – but to other service providers in the industry, while maintaining your confidentiality and right to privacy.
That is a good question, and one that we hear quite often. Currently, our focus is on expanding our iSkills and iSupport sections of the iResources module, as well as simply growing our iProcess membership. We are reviewing the typical things such as spelling, ease of use, and overall functionality on an ongoing basis. Many of our updates that are on the roadmap are discussed as ‘upgrades’, with the thought of providing services requested frequently by our existing iProcess members. Typically, these requests fall into three categories – networking with ISO’s and processors, enhancing the interaction experience with iProcess (yes, we are looking into the ability to ask questions and have iProcess respond to your verbal requests), and finally creating an additional module that provides business contacts for peripheral services from advertising to lead lists that an agent can use. (This final project is in the works, and we are affectionately calling the module ‘iContact’). We hope to release future updates as iProcess continues to grow, and are excited at the opportunity to provide sales professionals a greater value as time goes on. Understand, your privacy is our concern, and we will stand by our pledge to keep iProcess cost effective – we are committed to keeping our $9.95 membership fee!
No. Our member database is confidential and proprietary. Your information and identity is safe and will remain so. iProcess has received numerous requests from agents, asking opinions such as which processing relationship may be worth exploring, or what processing hardware provider offers the most reliable equipment, etc. Our roadmap does include enhancements to iProcess, and we are researching opportunities where iProcess can expand its services to our iPros. This, however, takes time and as always, our commitment is that these would be offered as enhancements which would require your permission to implement with the individual sales professional